Privacy Policy
At Modulynk (“we”, “our”, or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy sets out how we collect, hold, use, and disclose personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Commitment to Data Security: Modulynk securely hosts and processes customer and booking data on enterprise Google Cloud infrastructure located within the Australian region (australia-southeast1 / Sydney), protected with TLS 1.3 encryption in transit and AES-256 at rest.
1. Personal Information We Collect
We may collect personal information necessary to deliver our booking, calendar, and billing services:
- Contact Information: Full name, mobile telephone number, email address, and physical business address.
- Appointment & Service Records: Vehicle details (make, model, license plate), appointment date/time, service selections, notes, and booking status history.
- Merchant Business & Financial Details: Australian Business Number (ABN), business name, bank BSB & account numbers (for payout routing), and Stripe account identifiers.
- Payment Transaction Data: Payment amounts, invoice IDs, and tokenized transaction references processed securely via Stripe. We do not store raw credit card numbers or CVV codes on our servers.
- Communications Data: SMS dispatch records, timestamps, delivery receipts, and opt-out statuses.
2. How We Collect Personal Information
We collect information directly from you when you:
- Create an account or log in to the Modulynk web portal or iOS application;
- Book an appointment through a merchant’s public online booking page;
- Communicate with a salon or detailing shop via SMS notifications;
- Settle an invoice or complete an in-person Point of Sale checkout.
3. Purpose of Collection & Use
We collect and use your personal information solely for the following legitimate business purposes:
- Facilitating and scheduling appointments on shop calendars;
- Dispatching essential automated transactional SMS alerts (booking confirmations, pickup notifications, and electronic invoices);
- Processing secure payments, card transactions, and direct bank payouts via Stripe;
- Operating waiting room displays and live service progress trackers;
- Preventing fraudulent bookings and verifying account authenticity.
4. Third-Party Service Providers
We partner with trusted enterprise third parties to deliver core platform functionalities under strict data processing agreements:
- Stripe, Inc.: Payment processing, PCI-DSS Level 1 tokenization, Tap to Pay on iPhone integration, and direct merchant payouts.
- Twilio, Inc.: Transactional SMS dispatch and ACMA-compliant inbound STOP message handling.
- Google Cloud & Firebase: Encrypted Australian database hosting (Sydney region), authentication, and serverless compute infrastructure.
5. Your Rights & ACMA SMS Opt-Out
Under the Australian Privacy Act, you have the right to request access to and correction of your personal information held by Modulynk.
- SMS Unsubscribe: You can opt out of commercial SMS notifications at any time simply by replying STOP to any SMS alert. Our automated gateway processes opt-out requests immediately.
- Data Deletion / Account Closure: You may request the deletion of your account and personal records by contacting our privacy officer.
6. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our personal data handling practices, please reach out to us:
Privacy Officer • Modulynk
Email: admin@modulynk.app
Address: 116 Somerville Road, Hampton Park VIC 3976, Australia
Phone: +61 476 990 206